Hi Squirrel. I figured out what the problem was with renewing when I got a renewal message sent to my inbox. I opened it up and the first thing it showed was to check off whether I wanted to renew for 3, 2, or 1 year. For some reason, the other messages weren't showing me that field. That's why the site kept on saying I hadn't filled it out correctly--it hadn't showing me that field.
$A20 a issue is shocking. Yeah, Just Cross Stitch also offers a digital edition which, if purchased through its website, gives access to 2 years of back issues. You can print off the patterns you intend to do. It's definitely cheaper than getting the print magazine. I'm thinking of getting a digital subscription to Cross Stitch Crazy because it is about half the price.